Customer Reviews & Testimonials

star rating
Mar 23

I recently used Critter Control to solve a problem of squirrels nesting in my attic.  Critter Control responded immediately with an inspection, estimate of cost and a solution.  Work started within two days of acceptance of the plan.  A number of squirrels were caught and removed.  Entry hole was secured and all is well.  Employees of Critter Control were professional and thorough answering any questions I had throughout the process,  I highly recommend Critter Control to any individual suspecting a rodent problem.

 

Joe - Lexington, MA

star rating
Feb 3

Thank you very much to Matt for excellent communication and follow up.  was very pleased with the work they did to remove a squirrel from our house. Critter Control was timely, thorough, communicative and I also appreciate small and important details the team provided such as clean up.  Thank you again to Matt and George and Christine.

 

Lee - Charlestown, MA

star rating
Jan 30

Thank you Critter Control of Boston for getting rid of the squirrels.  Much appreciated!! 

 

Jennifer- Dorchester, MA

star rating
Jan 30

Matt's work and communication with me were excellent.

Ed- Waltham, MA 

star rating
Jan 5

Ben and the team are FANTASTIC! Great group of people, very hard workers!

-Elise

Stoneham, MA

star rating
Dec 29

We had squirrels nesting in our eaves and so we called upon Critter Control to remove them and seal up the area.  Matt was our guy and he was just so professional, helpful and just an all around nice guy.  They are very lucky to have him working for them and we were lucky to have called a wonderful company.

-Loretta,

Roxbury, MA

star rating
Dec 19

Critter Control was outstanding to work with.  They got out to assess the situation quickly (squirrels/bats in attic), were very responsive whenever I called them, and got the work done quickly and effectively.  I highly recommend them.

 

-Judy T.

Lexington, MA

star rating
Dec 5

 

We called Critter Control to come check what we had in our attic that was chewing and running around.  They were able to get us in the schedule quickly and took care of what ended up being squirrels in the attic.  They trapped and removed all of them and sealed up the hole fairly quickly.  We are so thankful for Critter Control and will highly recommend them to all our friends and neighbors.

 

-Mary Ann

Dracut, MA

star rating
Aug 17

 

We were very pleased with Critter Control when they came out to inspect our property after we saw a bat in our basement. They were extremely thorough and professional; the technician wore shoe covers, spent a long time inspecting our attic and roof to make sure we didn't have additional bats, and quickly covered the place where he thought the bat got in and out.

Everyone we dealt with at Critter Control was knowledgeable, courteous and helpful. I'd highly recommend them.

 

M. Thurlow, Chelmsford

star rating
Jul 25

Matt was a tremendous professional.  He was responsive, patient, and knowledgeable.  He is a true asset to your company.

Jim- Arlington, MA

star rating
Jun 6

 For weeks I had called around to contractors trying to have them close a 10x12 hole in the soffit of my house. Either they didn't call back or gave me what I thought was a very high estimate! Then I thought, what if squirrels had gotten in? How would they get out if the hole was closed up and who would remove them if they died Grinning face with smiling eyes
 Enter Critter Control! They were one stop shopping!! Christine told me what to expect and emailed me the procedures and the estimate. We set the appointment date and the job proceeded without a glitch. 
 Mike arrived on time which was important for my busy schedule. He was very knowledgeable, checked the house for points of entry and took the time to answer my questions. He was thorough and kept me informed of the progress by leaving printed notes so he could communicate and I didn't have to be there! In a matter of days the problem was solved! The squirrels were gone and the hole was closed up!
 Mike was very professional but also personable. At our first meeting he explained how he would close up the hole so the squirrels wouldn't get back in the house. This gave me peace of mind and I know if I have another problem, Mike will be there to fix it. 
 I would highly recommend Critter Control to my friends and neighbors and give it a 5 star rating!! 


Pamela, Brookline 

star rating
Jun 2

 

Very pleased with the service we received great experience from the initial phone call to the service performed. Had some birds in our soffit due to a vent cover which had fallen off, tech was able to remove a nest which thankfully didn't have any eggs , and replace cover as well as 2 other vents. Fair pricing and a one year guarantee, can't go wrong with that!  Would definitely recommend this company!

Jennifer, Billerica MA

star rating
May 31

Ben kept me informed after daily visits - we had squirrels and birds on our roof trying to move in. After a week, our home was clear of critters. Ben and his crew removed birds nest, patched up squirrel damage and now we no longer hear critter construction/destruction under our roof. Critter Control of Boston is dedicated to getting the job done. Working with Ben and Christine was a pleasure.

Dianne Medford, MA

star rating
May 18

We were extremely pleased with the professional sevice we received from Critter Control.  Their explanation of the service they were providing us was thorough and they completed the job in one day, even though they explained it might take up to 5 days to capture the woodchuck who lived in our yard and devastated our garden and other foliage plants.  During the time their traps were in our yard, we had to call with questions and Mike, our field service manager, was extremely responsive returning our calls in a timely manner.  We will definitely use Critter Control again if the need arises and will recommend the company to others.

Rosanne-Needham

star rating
May 10

Mike was terrific to work with.  Very conscientious, professional and polite. 

Charlie, Brookline

star rating
May 9

 I just wanted to say thank you for your help in getting rid of the squirrels that were in our attic.
 Thanks to Critter Control I can finally get a good night sleep again!

 

Telf, Brookline

star rating
Apr 22

Ben Fowler was great.  He was organized and efficient and even went above and beyond.

Steven, Charlestown

star rating
Feb 3

This is the second time we have used your services.  The gentleman that came out both times, Ben was pleasant, knowledgeable and helpful.  We are quite pleased with your responsiveness and would recommend you to anyone!

Ingrid, Arlington

star rating
Jan 22

Ben was an awesome technician - he diagnosed the problem gave me propositional plans and executed them fantastically. I was very pleased due to the fact of the response time, the immediate attentive work done and the timely and efficient matter. 

Chris, City Realty Boston

star rating
Jan 19

I don’t typically write reviews, but feel an exception is warranted for Critter Control of Boston.

What a superior service !  This company is top shelf customer service oriented:  quick response time, very professional, keeps the customer well informed, knows the business inside and out, and does an outstanding job of removing unwanted ‘critters.’  I highly recommend this company and was 110% satisfied, as I feel they go above and beyond most every service industry with their courtesy and customer satisfaction focus.  Not only will they SOLVE your problem, they will go out of their way to make sure you are completely satisfied.  They have a great knack for making you feel like you’re their #1 customer – which is a nice touch!

Want to take this opportunity to thank you, and let you know that Mike is an excellent technician.  He is quite skilled, very knowledgeable and was really great to work with.

You should know that he represents your company very, very well.  The testimonial above includes all my interactions with the staff at Critter Control (mostly Christy and Mike) – but thought you should know these two individuals are the best – hands down! 

star rating
Jan 8

Hands down the best in service, expertise, fast turnaround time!! For all your critter control needs !!! Throughout the greater Boston area 

There receptionist (Christine) is very helpful on answering any questions you might have over the phone and also has a great personality..! Which is very hard to find when your calling any service companies especially in today's society , most have attitudes and hate there jobs !! Keep up the good work Christine and thanks again for your help :-)

Now if you get ( MIKE ) he's out in the field to catch your critters, your in for a treat!!...Extremely knowledgeable & very courteous ! All I can say is he's the right guy for the job when it comes to catching your wildlife especially squirrels !!! and when he's completely done you can rest assure that is was done correctly & safety! he's highly recommend from my roofing company and hope to do business for many years to come ! 

Thanks again mike for your services in Jamaica plain, Ma 

Jeff, Patriot Contractors, Jamaica Plain, MA

star rating
Dec 7

 I live in Cambridge and had a problem with squirrels making their way into my attic.  I called Critter Control and made an appointment to have them removed.  After they were removed I agreed to have the nice man fix the holes.  My house looks brand new and I haven’t had any problems since.  I am very happy with the promptness and professionalism that this company offers.  I will definitely be calling them again if I have another problem in the future.

Sam, Cambridge

star rating
Nov 2

I had a terrific experience with Critter Control of Boston.  Your knowledgeable, professional representative was at my home within ½ hour of my phone call—on a weekend!—and took care of the problem expertly and efficiently.  You made having a raccoon on premises as easy as possible.  Thanks for a great job!

 

Sherry, Brookline

star rating
Sep 25

 

Critter Control is great! They came out to the house promptly and on time. The Field Service Manager walked around the outside of my house with me and showed me all the places where we had holes in the foundation. He also recommended a chimney cap and vent grids to keep out uninvited critters. No hard sell. The workman who came out and did the job was excellent. I would recommend this company to my neighbors! I also felt the price was very reasonable.

Lynda, Brookline

star rating
Aug 3

Critter Control came out on Monday because we had had a bat in the house the previous Thursday, (we were able to get him outside). Ben was friendly and knowledgeable and told us that we had more than one bat living in the dormers. We're signed up to have them do a complete bat expulsion, but Ben told us that in the meantime, if we saw another one at any hour, to call and they'd come out to capture it and test it for rabies. Wouldn't you know, Tuesday night, another got through the a./c vent around 12:30 am. We called, and in about 25 minutes, another nice guy was at our door. Within ten minutes he'd captured it and taken it away, and we were informed that it tested negative for rabies the next afternoon. The main job isn't finished yet but given the excellent service we've received so far, I'm very optimistic.

Amy, Cambridge

star rating
Aug 2

I have had numerous occasions to call Critter Control and each time I have found their service to be prompt, polite, and effective! Their service professionals are knowledgeable, friendly and responsive.

Happy Repeat Customer in Chestnut Hill

star rating
Jul 26

Critter Control were the most responsive to our situation and very professional. My wife, my 6-year old son, and I looked forward to seeing the daily 'activity' reports stuck to our storm door and cheered when we saw you caught the rascally squirrel! My dog even knew something was going on because he couldn't wait to go outside and sniff around under the traps. The repair workto the soffits was extremely well done. All in all, a perfect job!

Andrew, Needham, MA

star rating
Jul 17

These guys were great.  For their 'squirrel package', they do an assessment and set traps and check them every day.  Once the traps are empty for a few days, they patch up the holes to prevent squirrels from returning.  It only took about 3-4 days to trap all the squirrels and then another day to patch up.  They even came back after it looked as though a different squirrel tried to get back in (but didn't) and they patched that spot up again too and no issues since.  Given that all the visits, trapping and removal are included in the price, it's a very good deal (plus Angie's List discount).  The patching of the holes were about $75 each I think on top of that (2 holes) so overall, a great deal and great work.  Definitely would use them again if I had to (but hope not to).

Ed, Roslindale

star rating
Jul 11

You guys are the best!   Honestly one of the better Vendor experiences I've had!  I'll absolutely call you for additional work.

Kunevich & Lau, Allston

star rating
Jul 8

I actually called Critter Control before purchasing the deal to clarify a couple of questions, and the Office Manager was great and helped me get everything squared away. Within a couple of days of purchasing the deal, Ben visited my house and did a thorough interior/exterior look on the property and recommended additional work (permanent steel grates to go over my plastic/aluminum roof vents) to keep the squirrels at bay permanently.

The first worker arrived the next day and installed five traps on my roof and seven roof grates, and then came once the next day to remove the squirrels (all traps were filled). He came once more the next day and, seeing that there weren't any squirrels left, called me to tell me that the work was basically done. They came the next day to remove the traps and leave behind the grates I had purchased.

I'm all in at $915: $600 for the AngiesList deal, and $350 (less 10% AngiesList discount) for the permanently installed vent grates. The price seems high at first glance but it's right in line with competitors and, honestly, the service was top-notch. I'd say "would do this again!" but I'm hoping my neighborhood grey squirrels don't make their way into my attic again. (If they do, I'm assured that CC will come back at any point in the next two years for a service call, free of charge.)

Ben, Watertown

star rating
Jun 29

Critter Control of Boston was very prompt and responded to my call the same day.  They removed a skunk I had caught myself.  Quinn was very helpful and we appreciate all the work you guys did. Thanks again!

 

Bobby, Wakefield

star rating
Jun 28

We wanted to thank Critter Control of Boston so much for helping us with the startling issue at our property in Jamiaca Plain.  Peter Smith and Mike were a great plesure to have working here, as well as being competent and professtional.  I look forward to recommending Critter Control of Boston in the future.  Thanks again!

 

Caleb, Jamaica Plain

star rating
Jun 24

Critter Control Boston was pleasant and helpful on the phone.  Came on time & patiently explained what needed to be done with the bird issue we had.  Would use Critter Control again & would recommend them in a minute.

Cheryl, Watertown

star rating
Jun 21

Thank you for the high quality, friendly service!  I am extremely pleased.

I will definitely recommend you to others.

 

Kathleen, South Boston

star rating
Jun 20

This is a very professional company that is a pleasure to work with.  They are timely and considerate.  Having owned a home for over 25 years, I have hired various companies to do work around my house. Critter Control is at the top of my list.
 

Jane, Jamaica Plain

star rating
Jun 19

Critter Control did a highly professional job removing a large family of red squirrels from a crawl space in my house last summer. They were friendly, informative, and effective. Then, this winter, you sent out an email offering services to clear snow and ice from the roof. This was a godsend to us to to two of our neighbors. Friendly, efficient, reasonably priced, hard working, competent! Thanks. We didn’t have water coming in yet, but I think you saved us from a lot of damage. That was a great thing to do, to contact customers and offer this service. And my neighbors were really happy, too.

Elisabeth, Lexington

star rating
Jun 12

Dan Master of Critter Control was the only one who replied to my panicked calls when water soaked into the wall and started dripping off the window sill in one of our rooms. He sent Ben to us, his last job the Saturday before the storm of Feb 14-15. Ben worked hard in the growing dark and beginning snow to relieve the huge ice dam over the affected room. A quick return of a second call set up a plan to take care of the rest of the roof. I have to say this is a great seasonal transfer of skills they have!

 

Sheila, Waltham

star rating
Jun 5

All staff were friendly, responsive to questions, and reassuring in their confidence.
Everything went as they said it would.
I am totally pleased.

 

Robert, West Newton

star rating
Jun 3

We have had Squirrels in our attic for years. I really was not satisfied with other pest control solutions. They were either too costly or too dangerous.  Critter Control came,  inspected and told me immediately where the holes were and exactly what they would do before I signed their contract. They came every day and checked the set traps and access holes until activity stopped.  They also helped me with the mice which they freely included. They were pleasant,  efficient and professional  and I recommend them highly.

Vicki, Quincy MA 

star rating
Jun 2

Your team recently completed a job at our home in Boston that my wife had coordinated.

Your entire team did a great job start to finish and we appreciate how thoughtful they were about the scope of work, original analysis, and keeping the house clean while executing.

Thanks again for a job well done, the entire crew deserves a lot of credit

TC, Boston

star rating
May 30
My experience with the team at Critter Control could not have been better.  They were responsive to our call, showed up at the time they said they would and did a thorough job in getting to the root of our mouse problem.   I wouldn't hesitate to use them again.

Anne Marie,  Chelmsford MA 
star rating
May 27

Mike worked diligently to make sure the house was free of squirrels.  He was very helpful performing the repairs to prevent further issue and also worked with us to make sure the repairs did not interfere with the house exterior look (we have a 100-year-old house).  Peter was very clear in his communication of how the problem would be managed by Critter Control and followed up with any questions we had.  We would definitely recommend your service to our neighbors. Thank you!

Tricia, West Roxbury

star rating
May 16

Thank you very much for the inspection.  Field Manager Ben is excellent.  I will recommend your company for all my friends who have wildlife problems.

Chelsea, Woburn

star rating
May 13

Critter Control of Boston was very prompt and effective at removing the squirrels that were damaging my home. They also did a professional installation of screening to prevent future squirrel damage. I highly recommend Critter Control. 

Scott, Boston

star rating
May 8

There's nothing worse than having squirrels invade your house and terrorize you. Dan and his team at Critter Control are here to help! They took care of my problem(s), repaired my house and were very reasonable about the time frame to be paid. Couldn't ask for more....well, perhaps some sort of squirrel-be-gone apparatus permanently installed on my house.... Somerville, MA

star rating
May 8

I am so pleased with the service provided by critter control of Boston.  They have always been prompt in their response to my call or concern. They are very knowledgeable about finding and trapping the animals. They always took the time to listen to my concerns, and explain their process to me. I am extremely happy with the service they provided.

Jenn, Boston

star rating
May 2

“My husband was out of the country when I heard noises in the kitchen ceiling.  It was very creepy and I had visions of critters dropping from the ceiling and coming face to face with me; and of course I would be frozen in place.  As soon as someone referenced Critter Control to me, I immediately called and spoke to them.  They were out the next morning and nicely accommodated my work schedule.  They explained their process in great detail with price estimates and then immediately set to work assessing the "hole" situation.  It had snowed perhaps the day before and was frigid cold but they were up on the roof, balconies, etc.  I can not say enough good things about their work.

I have become frustrated lately with trying to find various house supports and have been told quotes would be forthcoming, people would come to assess, etc.  With Critter Control, everything they promised or said, they did; and they were pleasant to deal with. I highly recommend them.”

E  Winchester, MA

star rating
May 1

I used these services to get rid of squirrels that had eaten their way through fascia board. Dan Master was very good to work with. He was helpful in answering my many questions. He was very professional and even did some extras for me that I greatly appreciated. I would highly recommend this Critter Control to my friends. I wouldn't hesitate to hire them again, but let's hope I won't need to. Thank you for a job well done.

Brookline, MA

star rating
Apr 24

I wanted to Thank You and Critter Control for helping us resolve and number of wildlife issues that we have had over the past 6 months.  Being a property manager, I am very busy and knowing that I can trust in you to show up and get the job done in a timely and professional fashion at a great price makes my life a lot easier.  What I really appreciated was the informative feedback that you had provided me to help me understand the issues at hand.

Brian Allston, MA

star rating
Apr 18

Mike and Peter were very thorough, knowledgeable, professional, and great to work with. No matter the weather, they were both always in great moods! Thank you.

 Quynh, Lexington

star rating
Dec 31

Critter Control provided excellent service. They were responsive, courteous and expert. I highly recommend them.

Ellen, Newton MA

star rating
Dec 31
Thank you for everything; your service was excellent! From the response time of my initial call, to the removal of the squirrels from our walls. The professionalism of your team of employees, Your technician Peter was awesome and very thorough in his work.
I would recommend your service to any and all.
 
Donny, Needham Heights